Orders can be placed online or over the phone. We endeavour to
keep a large number of popular lines in stock ready for immediate
delivery. However, when we are out of stock goods are normally available
within 6 weeks. Special orders will be quoted on a case by case basis.
PLEASE NOTE THAT YOUR CREDIT/DEBIT CARD WILL BE CHARGED WHEN YOU
PLACE THE ORDER.
Delivery Information
UK Mainland Delivery Costs (inc VAT):
£60 Two man delivery crew for heavy items (glass/marble tables)
£45 Tables & sofas
£15 Chairs (1-4)
£2-£10 Smaller items
Other larger items will be priced according to weight and destination.
Customers can also collect from our warehouse with prior notice.
We only ship inside the UK mainland and Northern Ireland.
Unfortunately we cannot take any
responsibility for delays incurred by 3rd party courier companies.
Returns,Cancellation
& Refunds Policy
If
you are not fully satisfied, you may return the goods to us as new (please use
all the original product packaging materials) for a full refund to the
value of the goods. Please note that we will not refund delivery charges if the
goods are unsuitable (this does not apply to special orders)
In the event of damage either by transit or manufacturing fault
please notify us within 3 working days so we can arrange
collection/replacement.
We advise customers to sign for goods with a ‘subject to
inspection’ note when accepting the delivery. If this is not done then
you are accepting goods in the condition that they have been delivered in.
We would strongly recommend
that when you are returning goods you use a traceable courier. This means that
if they are lost in transit to us, you will have recourse to the transporters
you have used. This does not affect your statutory rights. Goods damaged
during transit can be replaced without charge to you but it is imperative
that you advise us immediately or at the latest within 24 hours. If a
box looks damaged do not sign for the goods without checking the product.
If the product is damaged you may refuse to accept it. If the driver
is in a real hurry you can sign for the goods but write clearly on the slip
that the goods have not been checked. If once opening the package the goods are
damaged, please phone us immediately on 0207 404 0100. We can then arrange to
send you a replacement and lodge a claim with the carrier. When this happens
the carrier will usually collect the damaged item while simultaneously
delivering the replacement. Goods rarely arrive damaged but speedy action helps
all parties to sort the problem out without delay. Your co-operation in this
way would be greatly appreciated.
>> Information relating to trade enquiries
Warranty
We offer a 1 year warranty on all products and 5 year warranty on our entire classics range.
